Pay a Council invoice

To pay for all council invoices including the below:

• garden waste collection
• meals service
• SPAN alarm
• Spelride

Pay

Use your bill to enter the account number. Put your customer number first followed by a forward slash and then your invoice number.

Alternative payment methods

Direct Debit

Please contact us if you wish to pay by direct debit. We will send you a direct debit instruction for completion and return. It will then be sent to your bank and payment will be collected on the agreed dates.

Online banking - please check you have our correct bank details

Most banks and building societies offer this service.

To pay, please quote your Customer number followed by your Invoice number to form a 17-digit reference i.e. 012345/0000567890 (do not use - example only).

Payment is to be credited to Lloyds Bank Sort Code: 30-80-12 Account: 11441960

Internet payments or automated telephone payments

Payment by Debit or Credit Card can be made anytime day or night using the Council's Internet payment facility Pay a council invoice or by automated telephone on 01784 444220.

Internet Payments

Click 'Pay it' in Top Tasks section then select 'Sales Ledger Invoices' from the list of options given.

You will then be asked to enter your 17-digit reference number. This is made up of your Customer Number (six numerical digits) followed by a forward slash (/) and finally the Invoice Number (10 numerical digits) to form a 17-digit reference i.e. 012345/0000567890 (do not use - example only).

Automated Telephone

Say 'Council Invoices' from the list of five options given.

You will then be asked to say your 16-digit reference number. This is made up of your Customer Number (six numerical digits) followed by the Invoice Number (ten numerical digits) to form a 16-digit reference i.e. 0123450000567890 (do not use - example only).

Outside our normal office hours and at busy times you will be directed to use the Automated Telephone service as above.

By post (Cheques Only)

Please send the payment slip together with your cheque made payable to 'Spelthorne Borough Council' and crossed 'A/C PAYEE ONLY'.

Your payment should be sent to the Council's address as follows:

Cashiers Office, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-Upon-Thames, TW18 1XB

If a receipt is required, please send the complete form together with a stamped self-addressed envelope.

At the post office or pay point outlets

Payment can be made at most Post Offices by cash or cheque or Pay Point outlets by cash only if your invoice has a barcode printed on it. There is no fee for this service.

Instalments

Subject to approval it may be possible to arrange for certain larger value invoices to be paid by instalments. Please contact Customer Services on 01784 451499 for further details.

Building control invoices cannot be paid in instalments. Allotment invoices cannot be paid in instalments.