Mediation

What is mediation?

Mediation aims to help people communicate effectively with other parties in disputes.

Main points:

• you remain in complete control of the process
• mediators do not take sides
• community mediation within Spelthorne is free
• Mediation Surrey CIO (opens new window), an independent charity

How does it work?

If you are having a problem with your neighbours, you can contact Mediation Surrey CIO directly or we can refer the case from here. With your permission, trained mediators will visit you at home to listen to your problems. A similar visit will be made to your neighbours.

If you are both willing, a mediation session with both parties together will be arranged in a private venue. During the session, both sides have a chance to talk without been interrupted. The mediators ensure any anger is safely contained.

Usually an agreement is reached which both parties are willing to accept. Over 85% of mediated cases conclude with a positive result.