Noise from early morning rubbish collections

Rubbish collections can be noisy and difficulties can arise in residential areas where the noise from vehicle engines and tipping can cause disturbance to those living close by.

Waste collections from commercial premises

As a council we do carry out Commercial waste collections (Spelthorne Direct Services ltd is a Council owned company) and we collect commercial waste from businesses across the Borough from 5am. Tell residents that the council discourages commercial collections before 7.30 just gives them a reason to complain about something that we cannot change.

What can I do if I am disturbed by commercial collections during the early hours?

• identify the address of the premises where the collection is taking place and the company carrying out the waste collection, make a note of the date and time and, if possible, the vehicle registration number
• contact the company concerned and report the problem, make a note of the date you made the call, the name of the person you spoke to and any complaint reference number you are given

For your information we have listed below contact details of the main waste contractors that operate within the Spelthorne area.

Veolia website
Customer Services (for the South East): 0845 606 0460

Grundon website
Customer Services: 01753 683277

Biffa website
Telephone: 0800 601601 (from a landline) - select option 1 'service' which will automatically direct you through to your local depot who will take the details of your complaint.

Chambers website
Telephone: 01483 504595

Allow two weeks for any changes to be implemented. If there is no improvement contact Environmental Health (Domestic).

Noise complaint form

Remember when you register a complaint with us to provide details of any information you have gathered and the action you have taken so far. We can then investigate the matter on your behalf.