Assisted bin collections

Request an assisted collection

Within the community of Spelthorne there are some residents who require additional help when it comes to the management and presentation of their waste, either on a temporary or long-term basis. SBC is committed to providing a level of service to these residents in accordance with their needs. For those residents that cannot physically bring their bins to the boundary of their property for collection SBC offers an assisted collection whereby collection crews will enter the property and retrieve the bins form a pre-arranged collection point. They will then empty the bin and return it to that pre-arranged location. 

To apply for an assisted collection, a household must meet the following requirements.

a) That there is no able-bodied person living at the address over 14 years of age.

b) No family member, friend/neighbour or carer is available to help move the bin to the collection point each week.

If neither of these requirements can be met, then the householder may apply to SBC for an assisted collection. As part of the application the householder may be required to: 

1. Allow a site visit of the property by SBC waste officer to assess the H&S aspects of the collection and agree a collection point.
2. If requested to do so, provide proof of incapacity (doctors note).
3. Allow SBC collection crews to enter your property on the day of collection to retrieve and replace the bins from 6.00 am onwards.

In order to provide an assisted collection SBC staff will have to enter private property. In doing so SBC is not liable for any damage to, or loss of, property unless operatives can be shown to have acted in an unreasonable manner. SBC staff are not authorised to enter the resident’s home.

To apply for an Assisted Collection a resident must either complete the online form or call customer services who will take the necessary details. A home visit by an SBC Waste Officer may be required to assess the property. In cases where applications for assisted collection are received from a resident who lives in a location that would require SBC collection crews to access long drives/lanes or move containers extended distances it is possible that the request is not granted.