Your textiles are collected weekly as part of our '3 services in 1' collection (food waste, textiles and small electricals).
Find your collection day or report a missed bin
On your collection day, make sure clothes and textiles are:
- in clear plastic or carrier bags (ideally labelled to show they contain textiles)
- tied securely (we cannot take wet textiles)
- kerbside by 6am (next to your food waste bin)
- clean and dry with footwear in pairs
Yes please
- accessories (scarfs, gloves, hats, belts and bags)
- bedding (blankets, sheets, throws, pillowcases and duvet covers)
- clothing (any condition e.g. with holes or stains)
- curtains, towels and tea towels
- fabric off cuts
- footwear (slippers, shoes, boots)
- old or worn textiles (e.g. tights and underwear) can be shredded and reused as padding for chairs and car seats
No thanks
- duvets and pillows
- soiled and wet materials (holes or stains are fine - but clean please)
- carpets and rugs
- coat hangers
- balls of wool and string
- paint, oil or fire damaged materials
- safety helmets
- single shoes
Missed collections
If you think your bag of textiles has been accidentally missed, contact us within one working day by completing the online form above or contact Customer Services. We will return to collect your bag of textiles provided it was kerbside by 6am on your collection day and contained the correct items, otherwise you will need to wait until your next scheduled collection or take your waste to the Community Recycling Centre at Charlton Lane, Shepperton.
Clear plastic bags
Please tie your textiles up in a carrier or plastic bag, preferably a clear bag, do not use black bin bags as these will not be collected. We ask you to limit your textiles to one carrier bag per week, if you have more you may wish to take it to one if the bring sites around the Borough where there are dedicated textile recycling banks.
Flats
Where possible we collect textiles from flats. If you are included, textiles will be collected from your communal bin store area on alternate weeks.