Anti-Social behaviour Case Reviews

The Community Trigger was introduced by the Anti-Social Behaviour Crime and Policing Act 2014.

What is a Community Trigger?

It gives victims and communities the right to request a review of their anti-social behaviour complaints and brings agencies together to take a joined up, problem-solving approach to find a solution.

If a Community Trigger submission meets the defined threshold, a case review will be undertaken by the local Community Safety Partnership. Agencies will share information, review what action has been taken and decide whether additional actions are required.

Who can use the Community Trigger?

• a victim of Anti-Social Behaviour (ASB) or another person acting on behalf of the victim such as a carer or family member, MP or councillor or professional person
• the victim could be an individual, a business or a community group

What is not suitable for the Community Trigger?

• if someone has reported ASB and been given a timescale for response, which has not expired. They will be advised to contact the agency they are working with to discuss what is happening
• if someone has reported ASB and received a service but they are unhappy with the conduct of a particular agency. They will be advised to submit a complaint under the agency's complaints procedures

How to submit a request for a Community Trigger

Complete either Form One or Form Two (see 'Downloads') and submit it by email to Community Safety or post it to Community Safety, Spelthorne Council, Knowle Green, Staines-upon-Thames TW18 1XB.

You will need to provide us with details of three separate incidents that you have reported, or the names of five other residents who have reported the same incident. We will review the incident details and confirm receipt within three working days and a full response will not exceed 25 working days.